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Interactions this month
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Time Saved this month
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Total Queries
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Return on Investment
(Value Saved - Cost) / Cost × 100
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Avg Cost/User
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Satisfaction
Total Cost
AI usage and operational costs
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Customers
Customer Feedbacks
Recent reviews from your visitors
Customer Directory
customers
No customers found
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All Feedbacks
0 reviews
Notes
Editing coming soon.
Blocked Numbers
blocked
No blocked numbers
Support Tickets
Requests the AI couldn't handle — review and respond to your customers
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Open
0
Answered Today
0
Avg Response
Expired
0
Conversation Context
AI Suggestion
Your Response
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Configuration
Select a service to configure
SCYA Pilot
Website AI assistant
SCYA Voice
Voice & WhatsApp AI configuration
SCYA Voice + WhatsApp
Configure your AI assistant for calls and messages
Scya Voice
Phone AI — Booking & Support
Scya WhatsApp
WhatsApp AI — Booking & Support
Average Customer Return Cycle
Average time for a regular customer to return to the business
Personalization Level
How much should the AI use personal client data during conversations?
Shared AI Configuration
These settings apply to both Voice and WhatsApp
Main AI behavior: rules, tone, personality, language. This is the core instruction that defines how the AI speaks and acts.
Who you are, what you do, business hours, location, contacts. Everything the AI needs to answer questions about your company.
Your catalog: services offered, prices, descriptions, packages. The AI will use this to answer product-related questions.
Configuration
Choose what to configure
Booking
Configure how AI handles appointment and reservation requests
Support
Handle complaints, issues, and problem resolution
Flow
Create guided paths with clickable buttons for common questions
Custom Categories
Create custom AI intents with data collection and actions
Voice Settings
Phone-specific configuration
New customers receive an automatic onboarding message with terms of service and marketing opt-in.
Proactive Calling Hours
Active hours for outbound calls and proactive messages
Timezone:
Inbound calls always respond regardless of hours
Support Configuration
Handle complaints, issues, and escalations
Enable Support Mode
Allow AI to handle customer support queries using your custom knowledge
How AI handles complaints and problems
Common issues and their solutions
Additional context and contacts for support handling
Email Escalation
Automatically forward to human support when AI can't resolve
Receives full conversation transcript when escalated
AI Tickets
When AI cannot answer, it creates a support ticket for you to review and respond
How it works: When the AI encounters a question it cannot answer, it will politely tell the customer it will verify and get back to them, then create a ticket in the Insight section. You can review the ticket, write a response, and the AI will re-contact the customer with your answer.
No-reply disclaimer
Add a note to the response email asking the customer not to reply
Support Mode Disabled
Enable to handle complaints and problem resolution
Booking Configuration
Configure how AI handles booking requests
Enable Booking
Allow Pilot to handle booking requests
General description of what the user is booking (AI will use this for context)
Marketing consent will always be requested at the end of the booking
Booking requests will be sent to this email address
Add one or more external links. AI will choose the appropriate one based on your instructions.
Tip: Use "Additional AI Instructions" below to tell AI when to use each link.
The AI will communicate these instructions naturally when users ask about booking
Specific instructions on how AI should handle the booking process
Booking Disabled
Enable booking above to configure how Pilot handles appointment requests.
Flow Editor
Drag nodes to organize hierarchy
How it works
- • Drag a node onto another to make it a child
- • Click on node name to edit it
- • Quick reply buttons automatically show child nodes
Custom Categories
Create custom AI intents (max 5)
Your Categories
Category Priorities
Lower number = higher priority. Categories are evaluated in order.
Marketing
Reach your leads through multiple channels
SCYA Pilot
AI that guides users on your website
Scya Voice
Disable Scya Voice?
The AI will stop answering phone calls. You can re-enable it at any time.
Active Now
live calls
Total Calls
Avg Duration
New Clients
this month
Date
Duration
Direction
Proactive Inbound
Cost
Sentiment
Transcript
No transcript available
No call logs yet
Voice calls will appear here once configured
| Date | Phone | Duration | Status | Sentiment | Cost |
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Proactive
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Time Saved
AI handled
Avg Sentiment
Very Positive
Avg Cost/User
Success Rate
Unique Callers
Sentiment Distribution
No sentiment data yet
Busiest Hours
No call data yet
Sentiment Trend
No sentiment data yet
Top Callers
No calls yet
Scya WhatsApp
Disable Scya WhatsApp?
The AI will stop responding to WhatsApp messages. You can re-enable it at any time.
New Clients
this month
Conversations
Escalation Rate
Unique Contacts
different numbers
Avg Msgs / Conv
messages per conversation
Satisfaction
—
no data yet
Category Distribution
No categories yet
Language Distribution
No data yet
Daily Volume (last 30 days)
No data yet
Peak Hours
Top Contacts
No contacts yet
Escalated Conversations
No WhatsApp analytics yet
Analytics will appear here once conversations start coming in
Active Now
open conversations
Total Messages
Total Conversations
Satisfaction
—
No messages in this conversation
No WhatsApp conversations yet
Conversations will appear here once configured
Custom
Custom AI Solutions
Advanced custom AI systems tailored to your specific needs are available upon request. Automate and manage any internal or external processes with personalized AI solutions.
Settings
View your account details and configure your AI system instructions