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— Scya AI LTD
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Welcome to Scya, Your Digital AI Brain.
Your intelligent business assistant — ask anything, take action, analyze trends
Weekly Statement
AI-generated business intelligence
System Status
Live health & activity
Unable to fetch status. Retrying in a moment.
Customers
Customer Feedbacks
Recent reviews from your visitors
Customer Directory
customers
No customers found
Try adjusting your filters
| Phone | Name | Notes | Channels | Status | Sentiment | Last Int. | Interactions | Terms | Countdown | Tags |
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Mkt
Mkt Off
Proactive
No Proactive
Plus
Smart
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All Feedbacks
0 reviews
Post-Booking Updates
Send an instant WhatsApp update. Available for up to 14 days after a booking (max 2/day).
Business Notes
PriorityPrivate instructions for the AI on how to treat this client. Overrides general rules when set.
Notes
Bookings
Blocked Numbers
blocked
No blocked numbers
Insight
Manage bookings and support tickets
Create a limited access for your employees. Set a username and password, then share the employee link. They will only see the sections you enable.
Share this link with the username and password you set below.
Bookings
Manage bookings, calendar and waitlist
Tickets
Review and respond to customer requests
Plus Broadcast
Send a WhatsApp message to all your Plus members
Booking not active
The booking system is not enabled for SCYA Voice and WhatsApp. Enable it from the Configuration section.
| Item | Stock | Status |
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New Booking
Waitlist
Total
Waiting
Offered
Accepted
Closed
No waitlist entries
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Open
0
Answered Today
0
Avg Response
Expired
0
AI Audit
0
all reviewed no audits yet
Conversation Context
AI Suggestion
Your Response
Showing - of
AI Audit
Each booking made by the AI is reviewed by a quality auditor. Critical issues appear here for your decision.
Last 30 days
audits reviewed
Top issues
No recurring issues detected — the AI is following your instructions cleanly.
Loading findings...
No pending findings — the AI is doing a good job!
Issues found
Evidence
Proposed fix
Database changes
Suggested message to client
Contact client about booking issue
A message will be scheduled during business hours. The client decides (confirm, reschedule, cancel) and the AI handles the reply.
AI's suggested correction (reference)
The AI didn't suggest a specific booking change. Use the message below to explain the issue and let the client decide.
This is just a reference for you — the booking is not modified automatically. The client will confirm what they want, and the AI will update the booking based on their reply.
Message to client (editable)
Sent via WhatsApp during business hours (within 24h window → direct text, else → approved template). If the client has opted out of marketing, the message is sent anyway because it's transactional, not marketing.
Plus Broadcast
Send a WhatsApp message written by you to every Plus member. Free text, no AI rewriting.
Compose broadcast
Broadcast history
| When | Message | Sent | Read | Replied | Failed | Cost | Status | |
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Configuration
Select a service to configure
SCYA Pilot
Website AI assistant
SCYA Voice
Voice & WhatsApp AI configuration
SCYA Voice + WhatsApp
Configure your AI assistant for calls and messages
Scya Voice
Phone AI — Booking & Support
Scya WhatsApp
WhatsApp AI — Booking & Support
Booking & Catalog
Appointments / Services
Your services, scheduling & availability
Orders / Products
Your products, stock & order management
Return Cycle
Set here the average time a regular customer typically takes to come back — this number drives every lifecycle stage below, deciding when (and whether) the AI proactively reaches out again.
Active Months
SeasonalProactive reminders only count days inside selected months — off-season is frozen, so your customers don't drift into Standby or Sleeping while you're closed. Example: a beach club picks May→Sep — a customer seen in July gets reminded in September (still summer), then again the following May, never during winter. Default: all 12 months = year-round cycle.
Lifecycle Stages
Smart: when a customer shows a steady booking pattern (≥3 bookings on a regular cadence), the AI switches to their personal rhythm — reminders fire on their cycle instead of the generic one, so they're treated as recurring clients. If they skip an outreach or break the pattern, they automatically fall back to the standard Active → Ready path.
0 – 2× cycle
No outreach. Client recently interacted or booked. AI registers profile, consent & notes.
2× – 5× cycle
If WhatsApp is active, there is a chance a gentle reminder is sent. No voice calls. Skipped when a reminder is already set or when the client is in Smart mode.
5× – 13× cycle
AI sends a win-back promotion via WhatsApp template. If no reply in 48h (or no WA), follows up with a voice call including the promo offer.
13× – 18× cycle
AI makes a reactivation voice call directly. Last attempt to re-engage before the client is archived.
> 18× cycle
No outreach. Vault archived. If the same number calls again, AI runs identity verification and resets the profile if needed.
Personalization Level
How much should the AI use personal client data during conversations?
Proactive Calling Hours
Time window for outbound calls, reminders, and proactive follow-ups
Minimum 4 active hours required for reliable proactive outreach.
Timezone:
Recommended: daylight hours (e.g. 09:00–21:00). Inbound calls always respond regardless of hours.
Business Context & AI Instructions
What the AI knows about your business and how it behaves across Voice and WhatsApp.
Core instructions for the AI: who the business is, how to behave, key rules to follow.
Who you are, what you do, business hours, location, contacts. Everything the AI needs to answer questions about your company.
Additional rules, notes, and guidelines for the AI. Specific instructions on how to handle edge cases, exceptions, or particular topics.
AI Smart Rules
Configure automatic AI behaviors for promotions, follow-ups, and customer engagement.
Birthday Promotion
Send a personalized offer before the client's birthday
Anniversary Promotion
Celebrate the client's anniversary with a special offer
Loyalty Milestone
Reward clients when they reach X interactions
First Visit Reward
Special offer for first-time clients
Referral Program
Suggest referral when the client is satisfied
Upsell Suggestion
Propose upgrades or add-ons when appropriate
Promotions
Promotions the AI will mention during conversations. Add dates to make them time-limited.
No promotions configured. Click "Add Promotion" to create one.
Win-Back Promotions
Automatic promotions sent to clients who haven't interacted in a while. These are independent from the AI Smart Rules above (birthday, loyalty, etc.) and are triggered solely by inactivity based on your configured cycle days.
The client hasn't visited in a while but isn't lost yet. A gentle promotional nudge via WhatsApp or voice call to re-engage them.
The client has been inactive for a long time. A stronger reactivation offer via voice call (or WhatsApp fallback) as a last attempt before they are archived.
The AI personalizes each message based on the client's profile and history. Leave empty to skip promotion for that stage.
Events
Time-limited info the AI tells clients during a specific date range (e.g. "this Saturday Deep House night", "spring menu"). Max 3 active events are sent to the AI at once — sorted by nearest start date.
Only the 3 earliest-starting events are sent to the AI. additional active event(s) are saved but not yet visible to the AI.
No active events. Click "New event" to create one.
No upcoming events scheduled.
No past events yet.
Past events are automatically deleted 180 days after their end date.
Configuration
Choose what to configure
Booking
Configure how AI handles booking and reservation requests
Support
Handle complaints, issues, and problem resolution
Media Library
Upload menus, price lists, brochures. AI shares them with clients on request.
Employee Handoff
Transfer calls to the right employee when human expertise is needed
Flow
Create guided paths with clickable buttons for common questions
Custom Categories
Create custom AI intents with data collection and actions
Voice Settings
Phone-specific configuration
New customers receive an automatic onboarding message with terms of service and marketing opt-in.
WhatsApp Settings
WhatsApp-specific configuration
Plus Program
WhatsApp deliveryOpt-in newsletter subscription. When enabled, the AI proposes the upgrade naturally both on Voice calls and WhatsApp chats from the second interaction onwards — members then receive broadcasts via WhatsApp only. Plus members are exempt from lifecycle reminders (you talk to them directly). Declines are respected for 90 days.
When off, the AI never proposes Plus and broadcasts are disabled. Existing Plus members keep their tag.
- The AI proposes the upgrade at a natural moment on voice and WhatsApp.
- Accepting adds the Plus tag to the client.
- Plus members skip the lifecycle engine — you talk to them only via broadcasts.
- Write your own message, no AI rewrite.
- €0.05 per delivered message, 47h cooldown between broadcasts.
- Open it from Insight → Plus Broadcast.
After a completed booking, the AI sends a feedback request via WhatsApp. If the review is positive (4-5 stars), it shares your public review link.
Google Reviews, TrustPilot, or any review platform link
Support Configuration
Handle complaints, issues, and escalations
Enable Support Mode
Allow AI to handle customer support queries using your custom knowledge
How AI handles complaints and problems
Common issues and their solutions
Additional context and contacts for support handling
When AI can't resolve the issue
Mode: AI Support Tickets
When the AI cannot resolve a client's issue on WhatsApp, it automatically creates a support ticket visible in the Insight section for you to review and answer.
No employees configured. Add employees in the Employee Handoff section first.
Support Mode Disabled
Enable to handle complaints and problem resolution
Media Library
Files the AI sends to clients on WhatsApp when they ask for them.
Upload menus, price lists, brochures, product catalogs. The AI sends them automatically when the client asks or is clearly looking for that content. Max 10 files. Images: JPG / PNG / WebP / GIF up to 5 MB. Documents: PDF, Word, Excel, PowerPoint, TXT, CSV up to 15 MB.
Upload a new file
Your files
No files yet
Upload your first file above — menu, price list, brochure, etc.
Appointment Configuration
Configure scheduling, capacity, and booking policies
Enable Booking
Allow AI to handle booking and reservation requests
Select the archetype closest to your business to pre-fill settings. You can customize everything after.
Booking Purpose / Description
Describe what the client is booking (e.g. consultation, table, appointment). The AI will use this to guide the conversation.
Schedule
Add break periods (e.g. lunch break) when no bookings are accepted.
Add specific dates when the business is closed or has modified hours.
Booking Window
When can clients book? Leave empty for no restrictions.
How far in advance must clients book?
How far ahead can clients book?
Booking Setup
Changing these settings may affect existing bookings. A confirmation will be required.
Duration & Slot Structure
How is booking duration determined?
Set the "Duration (min)" field for at least one item in your Catalog.
Define how each booking slot is structured.
Cleanup/prep time reserved after each booking
Capacity Limits
How many bookings can you handle? Leave empty for unlimited.
E.g. max 50 people per hour for a restaurant, or max 20 orders per day.
Per-Client Limit
Limit how many bookings a single client (phone number) can make. Leave empty for unlimited.
Options
Booking Overview
Complete summary of your booking setup. Review this to make sure everything is configured correctly.
Your Services
Advanced Options
Approval & Escalation
When enabled, bookings that exceed any configured limit are marked as "pending" instead of "booked".
Bookings will become "pending" when they exceed: daily/weekly/monthly caps, outside business hours, per-person limit, min notice, or max advance window. You can approve them from the Insight page.
A support ticket will be created automatically for every pending booking, so you can review it alongside other support requests.
Clients can cancel or modify anytime. Clients can cancel or modify up to h before the booking.
AI Instructions
Custom rules and instructions the AI follows when handling bookings. These have the highest priority.
Add one or more booking pages. The AI will choose the right link based on the rules you set.
Booking Disabled
Enable booking above to configure how Pilot handles booking requests.
Your Catalog
Add your services, products, or menu items. The AI presents them to clients and creates bookings. Items with duration = appointments, without = orders.
Add items as Service (with duration = bookable appointments) or Product (orderable items). Examples:
Tip: for restaurants, "Lunch" and "Dinner" are services — the duration tells the system how long a table is occupied. Set the number of tables in "Booking System" settings.
Describe what your catalog contains — the AI uses this to present items naturally
No categories yet — add one above or items without a category will appear under "Uncategorized"
No items yet
Add your products or services so the AI can reference them
Appointments / Services
Manage your services and scheduling. Add services with duration — the AI handles bookings.
Add each bookable thing as a Service with a duration. Use Capacity (stock) to set how many can run in parallel. The AI manages time slots automatically.
"Table for 2" — duration 90 min, capacity 5 (= 5 tables)
"Table for 4" — duration 120 min, capacity 3
The AI books the right table and frees it after the duration.
"Color Treatment" — duration 90 min
Capacity per slot is set globally in Appointment Configuration, not per service.
"Suite" — capacity 2
Stock resets daily (auto-reset). Rooms free up each day.
"Consultation" — duration 45 min, capacity 1 (one at a time)
Capacity tip: Per-service capacity = stock field on the service. Global parallel limit = "Max per slot" in Appointment Configuration.
Appointment Configuration
Hours, capacity, templates, cancellation policy
Describe what your catalog contains — the AI uses this to present items naturally
No categories yet — add one above or items without a category will appear under "Uncategorized"
No services yet
Add your first service to get started
How many of this service can run at the same time? E.g. a restaurant with 5 tables for 2 sets capacity to 5. A barber with 3 chairs sets it to 3. Leave blank (∞) to use the global "Max per slot" limit.
Party-size tolerance
How many fewer or more people the AI may seat on this item vs its nominal size (e.g. "Table for 4" with 1 below / 1 above accepts 3 to 5). Leave at 0 for strict match.
Orders / Products
Manage your products and stock. The AI presents them to clients and handles orders.
A Product is anything clients can order — no time slots needed, just stock management:
Tip: use stock to limit availability — the AI won't offer out-of-stock items.
Order Configuration
Operating hours & order settings
Describe what your product catalog contains — the AI uses this to present products naturally
No categories yet — add one above or products will appear under "Uncategorized"
No products yet
Add your first product to get started
Available inventory for this product. Set to ∞ for unlimited stock.
Order Configuration
Configure how the AI handles product orders
When do you accept orders? Leave empty to accept anytime.
Time periods when orders are paused (e.g. kitchen closed between lunch and dinner).
Days when orders are not accepted or have modified hours.
Custom rules the AI follows when handling product orders.
Enable time-based order slots for businesses like pizzerias, takeaway restaurants, or bakeries. When off, orders have no time constraints (just stock).
E.g. 30 min = slots at 19:00, 19:30, 20:00...
Prep time between slots. 0 = no gap.
Max orders accepted per time slot.
Limit per client per slot. Empty = unlimited.
How it works: The AI asks clients for a preferred pickup/delivery time, checks available order slots, and books accordingly. Like a pizzeria: "Order for 19:30? Yes, 6 out of 10 slots available!"
Employee Handoff
Transfer voice calls to the right employee when human expertise is needed
Employees
Active links
Not linked yet — enable in Support config or check this employee inside a Service item to let the AI route callers here.
Fallback description used when this employee has no Active links above. If links are set, the AI relies on those.
Flow Editor
Drag nodes to organize hierarchy
How it works
- • Drag a node onto another to make it a child
- • Click on node name to edit it
- • Quick reply buttons automatically show child nodes
Custom Categories
Create custom AI intents (max 5)
Your Categories
Category Priorities
Lower number = higher priority. Categories are evaluated in order.
Marketing
Reach your clients and leads through multiple channels
Email not configured
To send email campaigns to your leads, first configure the SMTP server in Settings.
Leads
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Campaigns
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Remove Bounce
Got a bounce notification? Paste the email to remove it.
Create Campaign
Send promotions to your clients and leads via Email, WhatsApp, or Voice. Use {name} and {business} variables to personalize.
Loading channels...
Warning: Recurring campaigns will automatically send to all available leads at the specified interval.
Tip: avoid inappropriate times (night, lunch, weekends).
Recipients
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Campaign History
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SCYA Pilot
AI that guides users on your website
Scya Voice
Disable Scya Voice?
The AI will stop answering phone calls. You can re-enable it at any time.
Active Now
live calls
Total Calls
Avg Duration
New Clients
this month
Date
Duration
Direction
Proactive Inbound
Cost
Sentiment
Transcript
No transcript available
Logs older than 90 days are automatically removed. The most recent 100 are always kept.
No call logs yet
Voice calls will appear here once configured
| Date | Phone | Duration | Status | Sentiment | Cost |
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Proactive
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Time Saved
AI handled
Avg Sentiment
Calls this month
resets monthly
Avg Cost/User
Success Rate
Unique Callers
Sentiment Distribution
No sentiment data yet
Busiest Hours
No call data yet
Satisfaction Trend
No sentiment data yet
Top Callers
No calls yet
Scya WhatsApp
Disable Scya WhatsApp?
The AI will stop responding to WhatsApp messages. You can re-enable it at any time.
New Clients
this month
Conversations
Escalation Rate
Unique Contacts
different numbers
Avg Msgs / Conv
messages per conversation
Templates Sent
Category Distribution
No categories yet
Satisfaction Trend (7 days)
No sentiment data yet
Daily Volume (last 30 days)
No data yet
Peak Hours
Top Contacts
No contacts yet
Escalated Conversations
No WhatsApp analytics yet
Analytics will appear here once conversations start coming in
Active Now
open conversations
Total Messages
Time Saved
1.5 min per message
Sentiment
Date
Queries
Duration
Cost
Language
Sentiment
Conversation
No messages in this conversation
Conversations older than 90 days are automatically removed. The most recent 100 are always kept.
No WhatsApp conversations yet
Conversations will appear here once configured
| Date | Phone | Queries | Sentiment | Cost |
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Settings
View your account details and configure your AI system instructions